SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
beautiful, careful, shiny. when in the ears - the color is more blue than green. in general, liked. I'm looking at what colors to buy more.
Excelent product. Bright enough. Recommended.
I just didn't get my phone to photograph the literally shiny colors. Product is satisfactory and anyone who wants the Moissanite colored focking doesn't have to look further. Very nice. Hope they stay beautiful for a long time
They are very, very small, they are silver, not silver. The cost is a bit high, but I understand the shipping and the cost.
Compare the two colors. It's a completely different color. The feeling is different from when you touch the sunlight and when you are in the sky. I feel like the light is stained transparently. No need to worry, it's pretty. The lock is a bit unclear, but how about that?
I got a matching earring set to go with this ring. I love the dark green stone color
Looks great
Good product
Looks great
Impossible. Intensive brightness, this color is amazing and natural. I think 0.5 is the ideal size for a daily use. It came with the GRA for both stones. highly recommended.
Beautiful set of shiny earrings. The stones shine incredible and the silver is beautiful. I am very satisfied with my purchase.
beautiful workmanship, shiny incredibly!! ! I'll check if they don't darken, but I'm delighted and highly recommend it fast delivery before the given time, they arrived in a nice box along with a wipe-up scarf It's worth buying!
Chic
They are sparkling and beautiful. My mum loves them so much and can’t wait to wear them. They come with certificates and the delivery is very fast. I strongly recommend this product.
Perfect! Sparkles bright! 1ct is big for my daughter so I’ll keep them for myself and I’ll buy her the .5ct. Order if you want a great pair of diamonds, I tested them on my diamond tester, they’re real! Thank you!
Sparkle is beautiful, my ears don't hurt, everything is good, delivery is fast
Joycejelly Women's Moysan-night Russian-cut Diamond-Riad Earrings, S925 Sterling Silver Fine Jewelry, 1 CT, 2 CT, 4CT, VVS D color, 8h8a wrap moi
Beautiful rose moissanite earrings with certificates and packaged in a nice box.
I recommend they are very nice. They came with a box and a cloth, and a GRA certificate. I recommend they are very nice. Came with a box and a cloth.
great product for price
Came on time. These are my third earrings. The first two were smaller and these I understand the stone with a different cut and larger size. Comes as always a box with a napkin, each earring separately in a bag and two certificates with numbers for each earring. So the gift is very presentable. Recommend, thank you seller and good sales!
These earrings are beautiful! 1/2 caratbis perfect for a second hole. they have so much shine way better than my cheap "crystal" earrings in this colour. I may have to get them in every colour now! tested with a diamond tester & came up positive! thank you
Came fairly fast, it sparkles, they're beautiful.I've bought before good price.I recommend seller ..
Earrings-twist with a one-carat moissanit, Tse now. at the vushka akuratni, shine. I think, like a little people, see the rozmir pidyde. to brutate on yourself. For the goods and for the delivery.
Very beautiful and sparkly. They came with GRA reports.