SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good quality and the corresponding size
Small size, good quality
Good quality trousers for winter
Very good quality
The pants are wonderful, warm, and made of great quality material! I am very satisfied with my purchase and will buy in other colors as well!
Amazing item,fast delivery
Wish they fit me
fulfills its function
Wonderful pants fit well
Very good item and with great quality, my wife loved it. Thank you for the professionalism, we hope that the other products we request come with the same quality.
Very nice, they are a bit tight and suitable for mid-season. It arrived very quickly.
good product
Thanks for your early delivery.
The product arrived well. It is plush. Meets my expectations. It fit my body very well. I am 1.56cm tall and the size I ordered was 'S' small size, which fits me well and can be paired with boots. The color I ordered was gray and it is compatible.
Very hot as I imagined.
I bought it for my mother and she really liked it.
Very good pants for winter, warm with fluff that sometimes comes off but it fulfills its function according to the description and image, they match the item and for the price it was bought, it is 100% recommended.
Everything is fine with the order, delivery on time, good quality product.
They are very warm and comfortable. I am size 46, and I think 3xL is 44. So I would recommend about 4xL for 46. Greetings.
It was a little small for me, so I gave it to my mom and it fits her better. 👍 . I bought another one that is like a buso pants and it fits better.
These were very small in size but quality
Please screen but for S it is big.
Super cute 🖤 💜
The pants are very good, very warm. I wear size P and ordered S. I am short, 152 cm tall and 52 kg, and the pants were a bit short, like in the photo. If you are tall, you need to order a larger size. But the price is worth it
It arrived quickly in Peru. Perfectly packaged, arrived in perfect condition, just like the description, I loved it, it's warm.