SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very cute bag😀
The bag came up. Delivery shwidka. Shvi and furnatura akistsi. Edine, the Turboi Tse is thin in the bottom and sides, you're staining to get through ((ale for such a penny Super🤩
The bag is very beautiful, the quality and material is very good, the color is as in the picture, well packed and arrived fast
It is a cute bag as it is the image and description
It is small but it is very beautiful and the essentials fit. The material is fine is not very delicate
For such a penny, to get a Garna, on the little will be super. won is small for the phone and the key to the pidyde, it's cute and the Garno trimak form.
It is very beautiful and useful, it has a little strange smell, but it is tolerable
I like that it is small but wide, it comes with its cord inside the bag.
Is beautiful!!! I loved it, its color, the material, everything is very beautiful.
Cool little handbag. Good workmanship. There is no smell. For comparison, the size of the wallet. The shipment arrived ahead of time. I recommend
It is very nice and the quality looks great, the strap is a bit simple but everything is fine
This very nice It is peqiwpero if it looks good material I liked it a lot apart for the price to buy it if it is worth it
Chudova bag, Duge is elegant. She came shvidko. One side of the military is not closed, I just glued superglue.
I came very well packed, I arrived without any details. This beautiful and the size is ideal. I'm on time.
It is the first time that I buy this wallet, I liked it a lot, it is very firm, of excellent quality and very beautiful!!!
good product. nice and cute. arrived within 2 weeks. ලංකාවේ අය ගන්න ඉන්නවා නම් බය නැතුව ගන්න. හොඳ product 1k.
Wooooow with the incredible!!!! Excellent Material equal size and is muyyyyyy beautiful😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍🩷🩷🩷🩷🩷🩷🩷🩷🩷
The handbag is beautiful, the product is good on its own. I came shvidko, I recommend it. I'm not here
I arrived earlier than expected, it is of very good quality and its seams are well made, it looks very elegant and resistant, but to my liking it is too small to bring a wallet and cell phone only