SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
To see if it looks good like the real one
the box is a little wrinkled but the product is intact.
it's not really cool
I'll try it tonight but it looks very beautiful.
We will see after use but it arrived quickly efficiently, the satisfied wife will see how after use
While the box comes battered. The product is sealed and with all its contents. I 've just tested it on my skin. My skin is showing the years. Feels soft and sticky at first. We will see the results.
This product yielded a noticeably soft and smooth complexion, with effects lasting for several hours. While the Medi Peel wrapping mask produced superior results.. The Medi Peel mask provided a radiant glow, smooth skin texture, erc whereas this product offered a tightening effect and a smooth skin texture.
Super good. Perfect arrival and well packaged
It came to me in good condition
Wine very well sealed inside and out, I have not used it. It smells very little, like water.
Gorgeous mask! Highly recommended! After sleeping in this mask, the skin seems to glow from the inside, fine wrinkles and skin tone are leveled
The parcel arrived very quickly. The package was damaged, very disappointing because I wanted to give it to my friend. I had to use it myself. I liked it. The skin looks very moisturized.
The goods were torn off, the water supply was good. I didn't try it anymore. My daughter.
good
It came quickly, I just took the allergy test on my arm, I still don't test it on my face, but at the moment it feels smooth, I cannot deliver more product details as that looks minimal with one month of use
Nice
everything ok
The box arrived a bit ruined but the product inside did not suffer any damage‼️☺️
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Excellent Product, arrived later only need to test it
Despite having arrived a lot itoooooo after what was foretold. Now I'm gonna try it if you do what you say
Mask as described, thick in consistency, with a slight unobtrusive smell. The product is fresh, the shelf life is long. Thank you
Went dovgo. All ophthalne OK!)
According to the description, I thought it was a night mask, but when I began to apply it to my face, I realized that it was a film mask, it is very difficult to smear it on the face like thick glue, it froze for 40 minutes, and I just wanted a moisturizing night mask
Later I'll write about this mask, I just got it.