SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived very quickly. I haven't tested yet. Completed with European Union plug and 220w
Very beautiful. I am in love with him. I will test it now. But I believe that's what I need. If I don't come back, it's because it worked here.
I'm on time
Wow it’s good thankuu seller 👍🏻
Ordered this for my partner and she literally loves it, I even use it myself and its really good, the steam cleanses your face very well and leaves your skin feeling shiny and refreshed , the design of the machine is also quite aesthetically pleasing as it looks very high end, Its well worth your money considering how much it would cost to go to a spa and get some sort of professional steam treatment regularly.
The delivery is very fast. it arrived in perfect condition. it does its job. Very satisfied
Very good, I loved it, it works very well and very powerful. My customers are in love
Super good the vaporizer fits well and I love the steam it gives
I liked the Face Mist Spray Portable Facial Steamer I loved for its practical and functional design. This portable facial vaporizer is ideal for moisturizing and refreshing your skin anytime and anywhere, thanks to its compact size and advanced technology. What stands out the most is the ultra-thin fog it generates, helping facial care products to be better absorbed and leaving a feeling of immediate freshness. In addition, its modern design makes it attractive and easy to transport, being perfect for travel or for use during the daily routine. Is a professional device that makes skin care a pleasant and effective experience. No doubt a smart investment for any skincare lover.
Everything arrived right he is beautiful and it works very well gratitude to my God because he is the one who has blessed me with everything I need to work and earn my money honestly🙌🏻🥰✝️🛐📖🕊️ Jesus I love you!!!!
The product arrived in perfect condition, release good amount of steam and is very pleasant! Reliable seller
It came to Me in the indicated time, it works very well, the time it takes to generate the steam is like 4 minutes, super fast, the amount of steam is quite good, with one charge of water perform 2 vaporizations of 10 minutes, maybe it would be enough for another, but I'm not sure, Very happy for my purchase, it works super well, I recommend it widely
I arrived before the delivery date. All well packed. Perfect for home work due to its size.
It is very good, I already tested it and it works very well, when the ozone is turned on it is really beautiful, it arrived super fast and well packed, I recommend the product
I'm excited to start using it
Good-quality vaparator, vicorist with huddavny, greed 3-5 hvilin
I loved my kskin, it arrived very fast, well before the scheduled date, very well packaged, I have not yet tested it, but I am sure it will work because I realized the store's care with the product. I will buy again in this store. Congratulations to the seller.
Steam is very good.
The product works perfectly
Arrived on time and in perfect condition! I loved it!!!
The product very good, the box was damaged just like the bag where it came, it was open! (luckily it did not suffer any damage, and it is in perfect condition!
Perfect came packed excellent working and excellent satisfied with the mand thank you for seller
Thank you. The order came very quickly, did not even expect. I was pleasantly surprised upon receipt. Everything works fine. Now I will try on myself. The steam room is very compact and looks very aesthetic. 10 out of 10. very advise store🫶😁