SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very cool loose. The quality is excellent, the color is saturated. According to the figure, good gray, sound training. I recommend
I'm just excited about these loos, they are comfortable, of good quality and incredibly beautiful, will all be greatly appreciated. ☺️ Today I took it, tried it and that's enough 🥰 🥰 🥰 I'm, however, bin, because somehow I thought they were one size up, but there was a size choice 😅 well, and because of this I ordered a C-cu, I then fell into it, but straight flat, so more encouragement to lose weight 😅 😅 😅 (my measurements height 174, waist 70, bead 106) Thank you again ☺️
About 102 L is a little small
It arrived in Ukraine in 10 days, the quality is super, in quantity everything matched
As usual,the linen of this model are simply super-not enlightening,thin,the inflated color,very convenient,with the assembly on the foam,preventing the arrows,when the foam does not match,the high weight of the strap- in general,very recommend,but for a sports figure,so that there are no disappointments))
Everything came in terms of quantity clearly, the product is of super quality, but very small on my hips 91 cm, L sat great.
Good beautifulbnnnnnnnnnnnnnnmmm
Very cool loose. the quality is great, the color is cool. everything has suitable. I recommend
The quality is very good, but there are little measurements. I accidentally ordered my size, not a size up, so it's a little too small
the color is as in the photo. Good quality. the color is as in the photo. Good quality. the color is as in the photo. Good quality.
Nice sock
Good loose. Everything as in the photo. The quality is good, the color is good. I recommend
They are very cute, the fabric stretches a lot, horman, they come in their correct size, recommended, they came very well packaged,
They are great, it's the second time I order and the colors are a performance. They also feel great.
The losses are controversial, quality, color is all great. It is good to charge, I recommend the seller and the product
The product arrived quite quickly, fully as described, the quality matches the price, I am satisfied, I recommend the seller
Classic loosins I don't take it the first time, everything is super very attractive and high boarding, the size is a little small but will fit, there is a cool push
received loose, the quality seems to be nothing, flat very grinder. on a waist of 90 beads 102 braille L, in principle is fine, but the waist is very flat. for a height of 168 - normal, for higher - will be short
Excellent product as stated in the publication. I recommend the seller to deliver it on time and with proper protection, just as I ordered.
I already have several colors of this model - they all coolly sit on a sports figure, wide belt, not enlightening,good quality,very convenient to deal with the залі,and this color is super saturated in general,size in size,drawal circumference 92cm take C-cu
The color is as in the photo beautiful......?.............. The color is as in the photo beautiful......?..............
Beautiful blue color, gray perfect, took myself on XS, I am thinking of ordering some more different colors. thank you
Everything is fine. The size fits. The quality is good, they do not enlighten.
Good quality 👍🏼
Perfect