SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently received this beautiful cross, and it means so much to me. It’s more than just a piece of jewelry—it’s a daily reminder of god’s presence and love in my life. The design is simple yet powerful, symbolizing faith, hope, and strength. Every time i wear it, i feel a deep sense of peace and protection. It helps me stay grounded, especially during difficult times. The quality is excellent, and it feels blessed in every way.
It looks super beautiful in my car, it is a very resistant chain beauty.
Rlly cute i love it so much wow amazing rlly cute i love it so much wow amazing
I didn't expect her to be so cute, I was completely satisfied.
It has arrived on its marked time and the truth is beautiful. It has an impressive sizing. I hope it is made of steel. It would be a pity because of how beautiful it is. I recommend it. Thank you to the seller for your good work.
Great
Excellent chain, hopefully it is really stainless steel and excellent service, I recommend the seller.
Very pretty, as shown in the photo, it promises to be stainless steel, hopefully it's true.
Bella
It seems that it is a good material and can be taken care of, but the problem is that you don't have to suffer it or put it in very hot or very cold waters, and you don't have to do things that the material can suffer, but I think it can be taken care of well and it looks like very good quality, neither perfume nor chemicals, so that the material can be taken care of well. Thank you Aliexpress.
Perfect article fits the image and its description well I am delighted with this article I highly recommend!
By weight, quite heavy, cute, corresponds to the description, the chain is pleasant to the touch of the devil. Length is sufficient. Recommend
🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙🪙
Very good item.................................................................................................
The product will be added. Need to be zadovnytya. Shvidka delivery. Shvidko and without poskozhen came. Seller recommend!👍 All super. Fast delivery.
The necklace is very nice, I like it, God bless you all!
Super Chain Strong material Chain is quite large and the Christ charm is large but not exaggerated .. good size according to the chain
💛 Quick shipping to Australia, thank you, seller. Excellent quality, I purchased for the cross only but the chain is very sturdy and good quality as well. Cross is weight & excellent quality. I have purchased from here before and will continue to buy here. Honest seller ⭐️⭐️⭐️⭐️⭐️
Same thing with my last review I am so grateful to you guys you have items for the cheap like able to buy stuff like I’m rich and get all of my packages here fast
Optimo
I really like the product quite nice and the quality looks quite good
good product 💯
Merci beaucoup💛
⭐️ Super fast delivery to Australia, thank you, seller. These are great quality crosses, I have purchased before. Nice size & really weighty & sturdy.. good quality. The chain is also very good quality. I will happily buy here again ⭐️ ⭐️⭐️⭐️⭐️
💛 Arrived safely to Australia, thank you, seller. This is a nice cross, comes with a chain. Quite weight & feels good quality. I Only wanted the cross for making rosarys. Perfect for that. I am going to buy more now ⭐️⭐️⭐️⭐️⭐️