SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great quality
Bomb costume. Just for the summer. The jacket will be nice and beautiful, the size fit, you can take more for the size, but also great
The pajamas are very beautiful and well sewn, for parameters 80x66x85 and height 158 cm - size S, fit well, does not fall off) the shorts are loose, but in size, the bucket in the chest fits, in general, the pajamas are very pleasant with the body, so I recommend it!
Excellent and beautiful pajamas, very satisfied
really very good 🫰 🫰 🫰
Very cute but very short, the fabric is super
It's very good and coincided with the description
Very beautiful)) I wear x-s, I ordered m and it is sitting perfectly. When ordering, consider what is not measuring
In daylight it looks better than in the photo. Nice fabric and good quality! The only downside is that it runs small, so you should take a size larger. I usually wear s-m, but i took l. it fit perfectly!
Id size down tbh
Bardo good quality material, nice, soft for touch, nice color. Beautiful pajamas. I highly recommend it.
Beautiful
the size is correct
Wonderful quality, fast delivery, everything came right, amen. I highly recommend the wonderful product.
I recommend it to everyone
I loved it. The fabric is super soft and of good quality, it hardly feels like it in the body. The size corresponds and arrived much earlier than the delivery date. Very satisfied with my purchase. I recommend the seller.
I liked the set, just like the image, the fabric is very cool and the details are very nice.
Very beautiful, everything is fine, in fabric, color, size, and it arrived earlier than agreed, very recommended. 😊 And above all, it's just like the description. 🙂
Excellent as in the picture, quality fabric, really beautiful and pleasant
Good luck with me
The fabric feels very cool and soft. This pajama set is very cute!
Very beautiful
very fitted pajamas, it's nice to touch and it's very nice sitting on the body
I love them, they are very light and comfortable 🤗 🫶🏻 👏🏻 👏🏻 🩴 🩴
Some Chic is very satisfied 👍🏻