SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sylviafashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The European code is sometimes thin, so many when it is loose in the Korean outlet. This product is well plugged into the Korean outlet and firmly it's fixed. The power is also very strong and I like it so much. I want to write long without a fault. ㅎ ㅎ ㅎ ㅎ
Very fast shipping, quality item
Arrived, now we just need to test
Super fast delivery top quality for the price, we bought extra ultrasound cleaner and put a bit in warm water. Result-goggles and jewelry shines and look clean. Thank you👍👍👍😀
Same product and quality
Arrived quickly and it's whole, well packed. Turned on. Seems to be working. Cleans or I don't have a clue. Wife Says She cleans fine. Now threw his watch)
I am satisfied. A reliable store
I strongly recommend... Durable and powerful cleaning is done... It is time-controlled and has good cleaning power.
The best I recommend it
I loved very nice piece better than I expected looks very well installed I recommend 100% the communication with the seller was excellent I would buy it again definitely
Well packed. Arrived quite quickly, given the situation in the country. In 18 days. Put your glasses in the first place. But unfortunately they do not fit in length. Literally a centimeter is not enough. Very sorry. Using a couple drops of fairy. Timer for 10 minutes. I have not yet found a special cleaning effect. We will experiment further...
Has arrived as described, it seems good but I will comment more when I have seen it work. The shipment has been quite fast.
All right.😀
I arrived super fast, I already tried it and the truth is that to clean gold and silver jewelry is super great!!! Leaves everything very clean, hopefully it will last a long time, at the moment it is highly recommended for cleaning jewelry!!!
Works well.
We delivered the MIS Express in ten days. checked it works. put a tea sifting machine as a gift.
Everything OK
Everything works, I buy 2 times, the first one has served for 5 years, the delivery is very fast
Machine is robust well built, excellent packaging and fast delivery
We use this cleaner for microscopic slides and work good.
Very useful furnishing, saved me from nerves because cleaning jewelry requires high precision. I recommend to use with liquid for cleaning items.
Well, I recommend it.
It has arrived very well packed, and it works very well. But I haven't seen the bill yet. And I requested it.