SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sylvia Fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived today, no smell, perfect fit and material. I am 1.67m tall and weigh 57 kg, the oversized S fits perfectly.
The product is very beautiful, its material is excellent and neat, and the color is very nice.
I highly recommend it, comfortable, stylish, fits very well!!!!! One detail to note is that it's an oversized style.
Very good
I was afraid about what size to get and they come a bit big because it's very oversized. I ordered size S, the zipper is gold.
It's okay for the price, it's thin although lined, suitable for autumn and spring, for warm weather.
Exactly the same , love the color dusty pink elegant but it’s not heavy which is ok
The best thing in life!! I love it sooooo much!
The jacket looks exactly like in the pictures. I recommend purchasing.
Great workmanship, consistent with the description, very pleasant to touch, I recommend it, I recommend it. Bought at a great price thanks to the AliExpress-owe Love vol. 2 group on FB 😍.
Super nice, I loved it 10/10, all the quality is good.
The jacket is amazing. Add nothing, remove nothing. Some people find the lack of pockets bothersome, but I don't at all. I took size S and it fits perfectly. I regret that I haven't taken the dark brown one yet. 🫣 Color as in the first photo, the second photo is slightly faded.
Good quality
Nice color, very wide and short, it's oversized in width.
The jacket matches the description.
Extra lace for a small amount of money. Perfect for cooler days.
The jacket is beautiful, comfortable, and cozy to wear. The cut is oversized.
Express shipping and delivery to Poland in 7 days. Excellent quality. Oversize model, lowered shoulder line. Lightweight, superbly sewn, beautiful gold zipper, very nice green color, suede-like material. Size S is wide (oversize cut) but the lining inside is narrower, so you need to be careful when choosing the size. I am 164 cm tall and weigh 64 kg, and the size is perfect. I recommend it.
The jacket is very nice. The most fashionable this year, like from other websites.
Ok
GOOD QUALITY, EXACTLY LIKE THE PHOTO. IT IS A LITTLE OVERSIZED BUT CUTE. I BOUGHT IT IN SIZE M AND I'M 1.70 METERS TALL AND 60 KIGS, SO IT WAS A LITTLE BIG.
The jacket was ordered thanks to the group @Aliexpressowe Love. The jacket is very nice, it's oversized, I have size S. The color is beautiful burgundy.
I love the jacket the quality is top notch for the price. I highly recommend
Wonderful jacket! Identical to the one in a well-known online store! Bought for pennies thanks to a group on TT @bezacavalier!!! I recommend checking them out. Tests and recommendations only for the best products from Ali! They throw codes in their chat! You can buy a lot cheaply!
The jacket is not bad, it lacks pockets and in my opinion, silver hardware would look better than yellow. Delivery is fast.